residental complex

How is the apartment complex equipped and where can I find the common areas?

3rd floor:

  • two roof-decks (direction: south-west) with lounge furniture
  • beehive on the roof-deck

Ground floor:

  • fitness room:
    1 treadmill,  1 multifunctional device, 1 cross trainer, ergometer and dumbbell
  • common area:
    foosball, kitchenette and seating options
  • office of the community manager: 
    different rentals, lots of services
  • laundrette with washing machines and dryers

Underground:

  • underground parking spaces
  • spaces to set bycicles down on the basement
  • double parking spaces in the underground car park

Outdoor area:

  • outside parking spaces in front of the building
  • spaces to set bycicles down in the courtyard

Can I use the common areas at any time?

You can read about the times of use for the common areas in the house rules. Furthermore, the "opening hours" are posted directly in the respective rooms.
Our tenants have to pay the community and service flat rate one time and then everybody can use many additional offers free of charge beside the using of the common areas. You can find more information here.

 

Apartments

What's the interior of the apartments?

  • bed (120 x 200 cm in all types) with duckboard, matress, bedding box
  • wardrobe
  • garderobe
  • TV board
  • dining table with two chairs
  • writing desk, office chair and one container with fixed wheels
  • shelves and oddments compartment
  • kitchen: cooker (glass ceramic hob Ø 14,5 cm and Ø 18 cm), oven, circulating air extractor hood, sink, fridge with freezer
  • bathroom: shower, toilet, sink and shelves
  • curtains
  • rolling shutters
  • ceiling light
  • telecommunication connections for internet and TV
  • penthouse apartments: couch, coffee table and dishwasher added

    Not included in the apartments:
    TV, PC, crockery, balcony furniture

    Hints:
    The furniture is installed and must not be removed. Accessible apartments are available.

What do I have to bring with me?

You need crockery, cooking pots and all the other kitchen utensils. Further, you have to bring your bedding, bathroom utensils and all your personal belongings with you.
No time for shopping? You can also buy things you are still missing directly in our own shop. For the beginning you can borrow many many things. Ask Benedikt for help.

Am I allowed to shape/change the apartment?

We have carefully designed and furnished the apartments. Therefore, you must not remove any furniture or bring any additional furniture with you (exception: balcony furniture). In order not to damage the apartments we do not allow fixings of any kind - no nails, dowels, power strips etc. on walls and doors.

Which types of apartments are offered?

You can choose between three types of apartments:

  • 'type comfort':
    one-room apartment (approx. 21-24 m²) with modern furniture, kitchen, bathroom, desk and partly with terrace

  • 'type comfort XL'
    one-room apartment (approx. 22-28 m²)  with modern furniture, kitchen, bathroom, desk 

  • 'type penthouse':
    one-room apartment (approx. 35-41 m²)  with modern furniture, kitchen, bathroom, desk, with dishwasher, couch and roof-deck

Is it allowed to keep pets?

No. The keeping of pets of any kind is generally not permitted. On the one hand because of hygienic reasons and on the other hand because of thoughtfulness of allergic persons.

Parking spaces

What types of pitches are available?

You can choose between three different parking positions:

  • outside parking space in front of the building (monthly rent 32 euro)
  • underground parking space (monthly rent 68 euro)
  • double parking in the underground garage (monthly rent 58 euro)

What is double parking?

The double parker enables two vehicles to park independently on a surface that would otherwise be occupied by a single car with a hydraulic lifting platform or a parking lift.

Bildergebnis für doppelparker

WHAT DO I HAVE TO CONSIDER BY DOUBLE PARKING?

The measurements of your car are important. If you rent an upper parking space of the double parking lot, your car may be max 1.50 m high. At the lower parking space your car may be max 1.65 m high.

Both pitches are 5.00 m long and 1.90 m wide. Your car may weigh max 2000 kg.

How can I reserve a parking space?

You can only rent a parking space as a tenant of an apartment. After you have registered on our website you can choose a pitch and request the rental contract.

Which documents do I need to reserve a parking space?

You need a fully completed rental agreement.

Am I allowed to reserve a parking space without any apartment reservation?

No, that's not possible. We only rent the parking spaces to tenants of our apartments.

tenancy

How can I reserve/rent an apartment?

After you have registered you are able to reserve an apartment. You'll receive a form titeled self-disclosure. Fill in the areas and dispatch it. We will check it. If the assessment was successful we will send you the rental agreement. Furthermore, you get detailed instructions how to deal with the contract. Sign the contract and send it in due time to i Live Services. They examine the contract and confirm it.
You can check your status of the reservation at any time under my iLive after logging in.
Please note the reservation deadlines!

What happens after the reservation?

Firstly, fill in the self-disclosure and dispatch it. After a successful examination we will send you a rental contract. Secondly, you have to fill in the rental contract and send it by post to i Live Services GmbH who will check the contract and confirm it. Requirement: all documents are submitted in time and completely filled in.

When does a tenancy come into effect?

As soon as you have received a confirmed rental contract and after transferring the deposit you are a tenant. Send the contract with alle required documents within 5 days to the i Live Services GmbH. Incomplete documents won't be processed. The contract will be checked, countersigned and return to you within 2-3 working days.

Is it possible to recant the tenancy?

Yes, you have got the right of withdrawal 14 days long after your conclusion of contract.

What documents do I need to conclude a contract?

students/interns as part of a course of study:

  • fully completed rental agreement (in duplicate with all annexes!)
  • certification of enrolment/notification or admission
  • copy of passport/identity card (and if applicable residence permit)
  • proof of liability insurance to be submitted at the latest on the day of your move in

young professionals:

  • fully completed rental agreement (in duplicate with all annexes) 
  • copy of signed employment contract
  • copy of passport/identity card and if applicable residence permit
  • proof of liability insurance to be submitted at the latest on the day of your move in

company rental:

  • fully completed rental agreement (in duplicate with all annexes)
  • copy of an excerpt from the commercial register
  • copy of passport/identity card of the authorised signatory (what have to be visible in the comercial register)
  • if applicable cash basis accounting, income statement or a confirmation by a tax consultant

Do I need a bank account?

Yes, you need a SEPA-capable bank account. Your bank must participate in the Europe-wide SEPA Direct Debit Scheme.

Who is allowed to rent an apartment?

The rental of our apartments is subject to certain conditions. Our community manager will be happy to show you this occupancy concept. If you are a student or an intern during your studies you already comply with the basic requirements.

Can I become a tenant even though I am still a minor (under 18 years old)?

No, our community manager is not able/allowed to supervise you.

How many people are allowed to live in one apartment?

Every apartment is suitable for just one person. The apartments are designed for individuals.

Are visitors allowed?

Yes, you are welcome to receive visitors - of course, overnight, too. If you do not want to share your bed you can borrow a guest bed with bedding from the community manager for a small fee. Please do not forgot to register your visit at the community manager's office.

How long can I rent an apartment?

The rental period is limited to a maximum of two years and ends automatically. A cancellation is not required. 

What is the right way to report a damage/deficit?

Please do not hesitate to report the damage immediately via the app. Alternatively, you can send an email to the community manager.

Is it possible to sublet my apartment?

Yes, if all criteria of our occupancy concept are fulfilled. You need the explicit permission of the community manager and afer that you are able to sublet your apartment. If you have got any further questions please do not hesitate to contact the community manager. He/She will be happy to help you.

You can advertise your apartment here.

costs | additional costs

What are "flat-rate ancillary costs"?

With the flat-rate payment all your consumption costs are covered and paid. There is no additional individual billing.

What is included in the flat-rate ancillary costs?

It is included:
water, hot water, heating, electricity, caretaker, internet/wlan 10 mbit/s, cleaning of the common areas etc.
Hint: Radio and television licence fees (GEZ) are not included as these are personal fees.

What contains the community and service lump-sum ?

Pay once – enjoy always!

With the payment of this one-time lump sum of 250,00 € you can use our services, for example:

  • community events incl. catering 
  • rental: various cleaning sets, vacuum cleaner, iron and ironing board etc.
  • games (e. g. playstation, activity, beerpongtable, poker…), etc.
  • using of commom areas (fitness room, recreation room, roof-deck etc.)
  • security concept (e. g. camera system, locking services)
  • parcel counter service

The lump-sum also includes our security concept with camera system and locking services. In addition, trained staff are available for first aid, fire protection and evacuation, lift clearance and much more.

Which fee-based services are available?

  • cleaning service for apartments
  • shirt cleaning
  • repair service by our facility manager
  • print and copy service
  • well-assorted kiosk for the worst-case scenario
  • laundrette with washing machines and dryers
  • rental items such as guest bed, barbecue, party rental boxes
  • and many more

Internet | TV | i Live app

What connections are available in the apartments?

internet (WLAN): 10 MBit/s – for free
There is no LAN connection available, therefore an additional modem is necessary.

TV signal: cabel-tv

 

In case of questions (internet, acess point, TV signal...) please write to: info@spam-protected.tld.denetcologne.de.

Can I upgrade the Internet?

Yes, please contact:
https://www.netcologne.de/studenten-i-live/

Upgrade to:
25 MBit/s Downstream, 5 MBit/s Upload: 9,90 Euro
50 MBit/s Downstream, 10 MBit/s Upload: 14,90 Euro
100 MBit/s Downstream, 40 MBit/s Upload: 19,90 Euro

Prices excl. VAT

From an upgrade of 50 MBit/s you need a router in the apartment. If you have got questions regarding the uprgrade please wirte an email to: info@spam-protected.tld.denetcologne.de

appointment to view

Is it possible to visit an apartment?

Yes, please register online. Klick on the category Renting.
In a second menu bar you will find the category Viewing Calendar.
There you can see possible dates and you can apply for an appointment.
Book your appointment to view here (after you've logged in).

What do you show me during the appointment to view?

We would be happy to show you our model apartment and the common areas, such as the roof-deck, recreation rooms and our fitness room. 

Services

Which services do you offer?

Many – here you can see just a few!
(All services can be found in your START LIVING-Information!)

services for free

  • community events incl. catering 
  • rental: various cleaning sets, vacuum cleaner, iron and ironing board etc.
  • games (e. g. playstation, activity, beerpongtable, poker…), etc.
  • using of commom areas (fitness room, recreation room, roof-deck etc.)
  • security concept (e. g. camera system, locking services)
  • parcel counter service

services with costs

  • cleaning service for apartments
  • shirt cleaning
  • repair service by our facility manager
  • print and copy service
  • well-assorted kiosk for the worst-case scenario
  • laundrette with washing machines and dryers
  • rental items such as guest bed, barbecue, party rental boxes
  • and many more

What's a community manager?

It is your personal contact on the campus.
He/She makes sure that the house rules are observed, receives your packages, coordinates the services and organises events. For short - he/she looks after the tenants.
The opening hours of his/her office can be found in the app or on site.

Who is my community manager?

Your community manager is Benedikt von Seherr-Thoß. He is always there for you with help and advices. If you have got questions he'd be happy to answer them.

What's a facility manager?

He/She is your contact for small repairs and technical errors - a kind of janitor.

Who is my facility manager?

Your facility manager is Dierk Jänsch. He is also on site and takes care of your problems. Dierk is responsible for facility management around the building.
Do you need a little repair? Then approach Dierk. He is at your side with advice and action.

How does the parcel service work?

The parcel service delivers your parcels to the community/facility manager and drops an info sheet in your mailbox. When you are back home again you can pick up your parcel at the office during the office huors.

How do I enter my postal address?

Bells and letterboxes are labeled with the apartment numbers. The application of name tags is not permitted because of data protection and to preserve the appearance.

Registration | Reservation

Where and how can I register?

On our website under register.

My registration doesn't work - to whom I should turn to?

Firstly, please check if your confirmation mail builds part of your bulk mails. If not - write a short mail to info@spam-protected.tld.dei-live-aachen.de.

I have not got a confirmation mail about my registration - what should I do?

Firstly, please check if your confirmation mail builds part of your bulk mails. If not - write a short mail to info@spam-protected.tld.dei-live-aachen.de.

How can I apply for an apartment?

After you have registered you are able to reserve an apartment. You'll receive a form titeled self-disclosure. Fill in the areas and dispatch it. We will check it. If the assessment was successful we will send you the rental agreement. Furthermore, you get detailed instructions how to deal with the contract. Sign the contract and send it in due time to i Live Services. They examine the contract and confirm it.
You can check your status of the reservation at any time under my iLive after logging in.
Please note the reservation deadlines!

How can I reserve a parking position?

You can only rent a parking space as a tenant of an apartment. After you have registered on our website you can choose a pitch and request the rental contract.

Which documents do I need for a reservation of an apartment?

students/interns as part of a course of study:

  • fully completed rental agreement (in duplicate with all annexes!)
  • certification of enrolment/notification or admission
  • copy of passport/identity card (and if applicable residence permit)
  • proof of liability insurance to be submitted at the latest on the day of your move in

young professionals:

  • fully completed rental agreement (in duplicate with all annexes)
  • copy of signed employment contract
  • copy of passport/identity card and if applicable residence permit
  • proof of liability insurance to be submitted at the latest on the day of your move in

company rental:

  • fully completed rental agreement (in duplicate with all annexes)
  • copy of a excerpt from the commercial register
  • copy of passport/identity card of the authorised signatory (what have to be visible in the comercial register)
  • if applicable cash basis accounting, income statement or a confirmation by a tax consultant

Is it possible to cancel my reservation?

Yes, click here. You will find an extra point which is called cancellation of your apartment reservation.

Is there any opportunity to rent later than 17. December 2018?

Please write a short message to info@spam-protected.tld.dei-live-aachen.de and name your desired rental start.

All apartments are already reserved - what could I do?

Please write a short mail to info@spam-protected.tld.dei-live-aachen.de.
Reservations are non-binding and limited in time. Therefore apartments can become available again.

Is there a list of prospects?

You can note your interest by dint of the list of prospects. Name your desired rental start.

payment

How and when do I pay my deposit?

In your rental agreement you will find the bank details for the transfer of your deposit. Payment must be received on the landlord's account at least one week before the apartment is handed over.
The apartment can only be handed over if the deposit has been paid in full. 

Is it possible to pay the deposit as a surety bond or surety insurance?

No, you have to pay the deposit at least one week before the rental starts.

How and when do I pay my rent?

The rent including additional costs is always collected from your current account at the beggining of the month. 

Which payment methods can I choose?

We only accept the SEPA Direct Debit Scheme. 

How and when do I pay my community and service flat rate?

You pay this lump sum in cash on the day of handing over the apartment. Of course you will receive a receipt from us for this.

Move-In

On which day can I move in?

On the day the rental starts. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the following working day.

Please book the exact date and time to move in online.

May I move in another day?

You can see all the possible move-in dates in the MoveIn calendar. Choose your favorite day and time to move in. If you do not find a suitable move-in date write a short mail to: b.seherr-thoss@spam-protected.tld.dei-live.de. Maybe he can offer you another one.

Can I give someone power of attorney to conduct the handing over?

Yes, provided the deposit has been paid at least one week before the rental start/delivery. In addition, following documents must be submitted to the community manager at the day of the handing over: 

  • written authorisation to surrender
  • identity card of the authorised representative (presentation at the day of handover)
  • copy of your identity card

Which documents are needed at the day of move-in?

  • identity card
  • in some cases an evidence of the payment of the deposit is needed (only after an agreement with the administration)

When do I receive the "Wohnungsgeberbescheinigung"?

You'll find this document in your START-LIVING-Info after your move-in.

How many keys do I get?

You will receive two access cards (also called transponders) and a mailbox key.

Moving out

On which day do I have to move out?

On the day the rental ends. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the following working day.

What has to be done before the handing over? / What should the apartment look like?

The apartment must be returned in a clean condition in accordance with the contract. We will send you further information with the cancellation confirmation.

What is a "pre-absorption"?

The community manager will come to your room to give you tips on how to prepare your move at least 6 weeks before you move out. This is really important so that you don't get any stress with possible renovation work at the day of your move. Furthermore, we want that the new tenant can move into a clear and nice apartment in a relaxed manner.

Notice

How and when can I cancel my apartment?

Please send the cancellation by post to i Live Services GmbH. The address is:

i Live Services GmbH
Julius-Bausch-Straße 50
73431 Aalen
Germany

We cannot accept a cancellation by email. The cancellation dates depend on your rental agreement, please check your rental contract. The notice period is 3 months.

House rules

Where do I find the house rules?

The house rules are part of your rental agreement. They are attached to the contract.

energy performance certificate

Where do I find the energy performance certificate?

You can find the energy performance certificate here.

i Live locations

Are there any other i Live locations?

Yes, we have got building complexes in following cities:

Aachen - Campus Living - https://www.i-live-aachen.de
Aalen - AAL INN - https://www.aal-inn.de
Aalen - AAL INN suites - https://www.aal-inn-suites.de
Aalen - AAL INN city - https://www.aal-inn-city.de
Berlin - Urban Living - https://www.i-live-berlin.de
Biberach - Campus Biberach - https://www.campus-biberach.de
Frankfurt/Offenbach - Main Atrium - https://www.i-live-frankfurt.de
Heidelberg - Campus Gardens - https://www.campus-gardens.de
Heidenheim - Wohnen am Felsen - https://www.wohnen-am-felsen.de
Heilbronn - Campus Südbahnhof - https://www.i-live-hn.de
Heilbronn - Campus Living - https://www.campus-living-heilbronn.de
Ingolstadt - URBAN.IN - https://www.i-live-ingolstadt.de
Köln - Urban Living - https://www.i-live-koeln.de
Neu-Ulm - Campus Village - https://www.campus-village.de
Nürnberg - Junges Wohnen - https://www.i-live-nuernberg.de
Nürnberg - Urban Living - https://www.urban-living-nuernberg.de
Ravensburg - Junges Wohnen - https://www.i-live-ravensburg.de
Schwäbisch Gmünd - Wohnen am Sonnenhügel - https://www.i-live-gmuend.de
Schwäbisch Hall - Campus Living - https://www.i-live-sha.de

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